Idiots are invincible
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The following real story illustrates something of a “give me problems” mentality in action.
Roll on today’s problems
George, a clothing manufacturing business owner, whose last name I will not disclose for obvious reasons, described a typical day at his office:
As soon as I arrive early in the morning (at around 10 am), a queue of staff and co-workers has already formed; they are all waiting to see me, often very stressed or even in a state of panic. Each of them has a very serious problem to discuss with me: their own. I make myself comfortable, smile and rub my hands together: Roll on today’s problems. Who is first? What do we have here? Yes, of course … what do you suggest? … Good idea, carry on! Next!
Often, I help my employees place situations in the correct perspective. For example, one day one of them came into my office in a state of panic:
“We’ve got a big problem. Stores have just returned a batch of faulty leather jackets. It’s a disaster! What are we going to do now?”
“Just a minute; what unit are you using?” I asked him. “How big is the problem? How many faulty jackets have been found?”
“Over 50!” he answered.
“What does that mean? 1,000 or 51?” I continued.
“Well, no, not 1,000! If I am not mistaken, there are about 53,” he informed me.
“Oh, okay. How many such jackets did we produce?” I asked him.
“Around 10,000” he determined, much calmer now.
“So, 53 in 10,000 had a problem? Hmmm … let’s see … [Bringing out the calculator]. Indeed: around 0.5 percent. What do you say we throw them out and replace them with new ones? Better still, give them away!”
“Good idea, Mr Nikolis! (Oops! How careless! I’ve given away the name …). “That’s what I’ll do” he answered and left, relieved.
“Every day, all day, that’s my job, dealing with problems,” George states, his eyes sparkling with enthusiasm. “Problem solving is my middle name. Thank God, I enjoy it!”
Locus of control
Individuals with an internal locus of control (term coined by Rotter, 1966) believe that they exercise a reasonable degree of control over the circumstances in their life. They also tend to assume responsibility for the outcome of their efforts and consider that they can influence their fate, to a certain degree, by their own actions.
Internal locus of control individuals are not consumed by blaming others or external conditions. They adopt a problem-solving approach and act to change the conditions, rather than wasting time and energy on negative feelings. They adopt healthier habits, precisely because they believe that they have a significant level of input over their health and success.
On the contrary, people with an external locus of control believe that their successes and failures are the result of external conditions, such as luck, fate, the position of the stars, and the choices and actions of others around them.
Sensation seeking
Certain individuals among us tend to seek intense experiences. They perceive stressful, for the average person, events as vaguely threatening, risky, or distressing. As a result, they report lower stress levels and fewer psychosomatic symptoms.
Cons include that, at a young age, these individuals find it difficult to join organized groups (school, sports teams) and socialise with their colleagues. Following their instincts, later they may adopt various unhealthy habits (such as smoking, drinking, driving at excessive speed) to satisfy their need for excitement.
Autonomic nervous system response
Individuals with an over-reactive autonomic nervous system are more susceptible and have reduced tolerance to stress, as they easily mobilise biological resources during “fight or flight” responses to stimuli they perceive as threatening.
The response of the autonomous nervous system depends on genetic construction and genes and differs from person to person. Men are predisposed to respond to stress immediately and with a higher intensity than women do, because their bodies secrete stress-related hormones and elevate their cardiovascular activity. Similarly, people who use stimulants such as coffee have lower tolerance and experience increased reactions to stressors. On the other hand, under similar conditions, individuals who exercise and are in good physical condition display lower responses and changes in their nervous system.
Type-A behaviour
As you have probably realised by now, there are different types of people in this life: rabbits or racehorses and turtles or snails. The first would consider merely lying on the beach or listening to music under a shady umbrella and having nothing to do as torture. A slow pace of life, peace, and tranquillity satisfies the latter.
According to Friedman and Rosenman (1974), Type-A individuals exhibit the following behaviour characteristics:
– They are competitive, impatient, aggressive, negative, and perfectionists.
– They pursue challenges.
– They feel pressured by time; they are always watching the clock.
– They eat, talk, and walk quickly.
– They dominate group discussions.
– They do not share power and responsibility with anyone and do not delegate jurisdiction to others.
Several instruments have been developed to assess perceived levels of stress. Some measure state or situational anxiety. Others measure trait anxiety, which is a stable tendency to respond with anxiety across different situations.
Questionnaires developed to assess Type-A behaviour include items such as:
If you have an appointment, you tend to: Be casual about when you arrive – Show up early.
You would say that you are: Not a very competitive person – A very competitive person.
You always tend to feel a bit rushed and under pressure: False – True.
You tend to: Take on as many tasks as you can handle – Do one task as a time.
If you are frustrated, you: Should not be provoked – Are likely to withdraw a little.